Support

Contact

Email support@codingbuddy.io. Say which Mac and macOS version you have and what you were doing when it went wrong. Please do not send your license key, your API keys or your code: we never need them to help you.

Your subscription

• Cancel, change your card or find an invoice. Use Manage subscription and sign in with the email you used at checkout. Cancelling takes effect at the end of the period you have already paid for.
• Refunds. Write to us within 7 days of a charge and we refund it. The details are in the terms of service.
• Lost license key. Write to us from the email you used at checkout and we send it again.
• Moving to another Mac. One subscription works on up to 2 Macs. To free a slot, open the app's settings on the Mac you are leaving and choose to deactivate it.

Getting it to work

• What you need. macOS 14 or later, Visual Studio Code and your own Anthropic and OpenAI API keys.
• The app asks for a license key. Paste the key from the page you saw after checkout. If it says the key is active on too many Macs, deactivate one of them first.
• The app is locked. It checks your subscription online about once a day and works for up to 7 days without a connection. Connect to the internet and press Check again.
• The tutor cannot see your code. The VSCode extension has to be installed and the project allowed. The panel shows whether VSCode, the project and the screen are connected.
• No voice. The live voice needs an OpenAI API key and microphone permission for Coding Buddy in System Settings.
• A bill from Anthropic or OpenAI. AI usage is charged by those companies to your own accounts. You can see and limit it in their dashboards; we cannot see or refund it.

More

Questions people ask first, what leaves your Mac, the privacy policy and the terms of service.